Solutions Portfolio

Case/Feedback Management

Public and private sector organisations that serves the public, consumer or even corporations use our application for case/feedback management to manage feedback such as complaints, enquiry or compliment. Feedback may be received via phone calls, emails, portal, kiosks, social media, walk-in or paper note and is converted to a case for follow up by assigned officers via case routing. Service levels may be set up to ensure service standard is met. Workflows can be configured so that each step is completed before proceeding to next step. Audit trail can be turned on for compliance purpose. It is important to note that quick and effective resolution of any case/feedback is crucial in any service organisation in gaining customer trust, satisfaction and loyalty.

Engagement Management

Organisations that engage a selective audience for a specific purpose use our application to achieve their goals. Engagement is about activities that arouse attention, develop interests, encourage exploration and finally secure participation of the audience for certain programs. One example is engaging overseas-based talents to entice them to eventually work and live in Singapore. Another example is engaging alumni to maintain links with his/her alma mater. Our application for event management enables such organisations to engage their audience in an interactive manner via a combination of portal announcements, email campaigns and immersive events. The interactions are captured and tracked in the application for subsequent analysis to assess the effectiveness of the engagement programs.

Event Management

Our application for event management help organisations plan, organise and run events. The process involve creating a target list of contacts of audience and guest speakers, theme of event, announcements on portal, email campaign and social media, invitations by email, event registration, payment of fee if any, email reminders before event day, event day visitor registration and table/seat assignment, event day feedback/survey and finally post-event analysis to gauge the success of the event management. The application’s functionalities of contacts, advance search, email campaign, survey and seamless integration to portal, payment gateway, SMS gateway and social media empower organisations to organise and run events in a breeze.

Grant Management

Public and private sector organisations that administer grants, from grant application, evaluation/review, to grant approval and disbursement find our application for grant management fulfilling their objectives. One of the objectives is to have a single platform with an integrated view of the applicant’s profile and case history, applicant’s eligibility assessment, type of grants available, grant quantum calculation, grant approval process, grant disbursement and post-grant regular follow up, with built-in automatic case routing and workflow for meeting efficiency, service standard and compliance requirements. Our application empowers organisations to target and help specific groups with real and genuine.

Lost and Found Management

Our application for lost and found management caters to public transport companies, theme parks and organisations that serve the public or large number of commuters/consumers. It is able to log a case for the lost item, capture item description/image and the contact information of the owner. When a lost item is found, its information is entered into the application as a found item, with item description/image, date and place it was found. The application will perform a matching process of the lost and found item. It there is a match, the owner will be contacted and a claim process shall commence. To ascertain the claimant is the genuine owner of the lost item, he/she is required to describe the item again, where and when he/she lost it. If there is no discrepancy or doubt, the item shall be released to the claimant with the issuance of a receipt for record/compliance purpose.

Project and Contract Management

Many government agencies as well as private corporations conduct project and contract management, be it information technology projects, building/construction or engineering projects, or investment projects to entice foreign companies to invest in Singapore. The challenge of project and contract management is the tedious tasks of keeping track of every project’s progress/milestone and the contractual obligations and deadlines of each project, as there may be multiple projects being run at the same time. With our application, organisations are able to easily monitor and track each upcoming activity, task or milestone, book the necessary resources to ensure that contractual deliverables are fulfilled. All emails, email attachments, contracts, booked resources and billing information related to each can be viewed in one place therefore the project management office will be more effective and productive as a result.

Resource Booking and Management

Our application for resource booking and management caters for facility management as well as asset management which in most cases their resources are shared. Facility management includes data centre facility such as servers and storage, building and plants facility such as meeting rooms and air-conditioning. Asset management includes human capital, land banks, building, plants, equipment, machinery and vehicles that can be booked as a whole. The challenge is knowing which resource is available or which is under-utilised. With our application, all the available resources can be viewed and managed at one place. For example in a training event, resources such as the trainer and the meeting room shall be booked based on availability and a set of pre-defined rules. The trainers available for booking shall be based on his/her specialised field which is matching to the training event. The size of the meeting room available for booking shall be based on the number of planned or confirmed participants for the training. Resources booked shall be released after the event or when the event has been cancelled. Reports can be generated to analyse utilisation rate of each resource so that any under-utilised resource may be promoted more often to increase its utilisation rate.

Sales Opportunity Management

Most sales organisations pursue sales opportunities with the end goal to convert them to sales revenue. If the sales team or the opportunities grow to a significant size, it will be challenging to monitor and track each opportunity to see if they are progressing well to the next sales stages. Our application for sales opportunity management address the challenge by providing a platform for all sales personnel to easily input and track each opportunity he/she owns, including interactions with the customer such as phone call, email, meeting appointment as well as competitor information. With this platform, no opportunity will be missed or not followed up. Goals for salesperson or team can also be set up so that management can monitor the performance of the salesperson or team. Salesperson and management dashboards are available so that they can have a sense of if the sales revenue for the month or the quarter are on track. The application also addresses the challenge of transparency and continuity in sales organisations, as all the sales activities related to the opportunity are available in the system. As such, any new salesperson will be able to pick up the opportunity where it was left off and continue to pursue the opportunity till closing.

Marketing Automation

We help companies understand when prospects are expressing interest in their products or services. We enable you to detect, track and target prospects interacting with your website, or other marketing assets such as email. Our solutions deliver behavioural insight to marketing and sales teams regarding which consumers are most likely to buy. For marketing, we deliver insight into which marketing collateral is motivating prospects. For sales, enable immediate, relevant dialog with those most likely to purchase.

Service and Repair Operations

The challenge of service and repair operations for high-tech electronics manufacturing and consumer electronics service centres is tracking of warranty status, repairing process, meeting service level etc. The scenario is even more challenging if there are hundreds of service requests weekly. With our application for service and repair operations - which can integrate to ERP and other systems - our customers are empowered to manage their operation efficiently and productively. Warranty checks can be done in a breeze and the repairing process can be tracked from start to finish, including any part replacement or part to order, its cost plus any service fee that is billable to the customer. The application also capture the type of issue or fault during the repair and time taken to repair, which can be analysed later for the most common or frequent issue/fault, thereafter corrective action can be taken promptly to improve product quality in the future. Prompt resolution/repair for the customer will also improve customer satisfaction hence achieving the goal of customer retention or customer loyalty.

Survey Management

Surveys may be done inside or outside public or private sector organisations as a means to collect feedback, information or opinions to gauge the situation or sentiments on the ground. Surveys may encompass various topics such as life style, health, spending habits, job satisfaction, rating of an event or brand awareness. The challenge is to run survey from planning, execution to data correlation in a single platform. Our application address that challenge easily via availability of contact list, survey template, campaign, response management and survey data correlation. The survey data can be analysed to present meaning insights that can be acted upon resulting in government policy changes, targeted aid/incentive/events/promotions, job redesign or role change, rebranding exercises etc. A properly planned and run survey using our application goes a long way in successfully achieving the objectives that the survey is set out to achieve in the first place.

Tax Incentive Management

Some government agencies provide tax incentives to local or foreign companies in certain sectors of industry to encourage new investment or business expansion in Singapore. The benefits are many folds – economic expansion, job growth and better quality of life for the employees. Our application for tax incentive management help such agencies to send out invitations to companies to apply for the different tax incentive schemes, provide access to a portal for companies to submit their applications, a process to evaluate/review of the applications against a set of eligibility criteria and finally approval/rejection of the application. Web-forms, case routing, workflows/approvals and audit trail are part of the solution. With this application, officers can easily retrieve all the information related to the applicant company including case history as well as if any tax incentive has been granted before. The application also caters for engagement of the companies via portal and email on event announcement and policy changes if any.